Phoenix Brands LLC Privacy Policy

Phoenix Brands LLC Privacy Policy

Information Covered by This Policy

This Privacy Policy applies to information, including personal information, collected about you by Phoenix Brands.
Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.
Some Phoenix Brands programs may contain links to non-Phoenix Brands sites. We are not responsible for the privacy policies of those sites. We recommend you review the privacy policies of each site you visit.

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Information We Collect

We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our sites, use our services, or view our online advertisements; and information we collect about you from other sources (where permitted by law).

Information we collect directly from you:
When you provide us with personal information, you are authorizing us to use that information in accordance with the terms of this Privacy Policy. We collect information directly from you when you choose to participate in our offers and programs or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

  • Name, email address, postal address.
  • Username and password.
  • Phone number or mobile number.
  • Age.
  • Date of birth.
  • Other information about you and your family such as gender or product use preferences and/or behaviors.
  • Demographic information.
  • Payment information (such as a credit card).
  • Future communication preferences

Contact information for friends you may wish us to contact. When you provide us information for these refer a friend messages, we use the information only to send the message you request

Information we collect when you visit our sites, use our services, or view our online advertisements:
We use cookies and other technologies to collect information about you when you visit our sites, use our services, or view online advertisements. The following are examples of information we may collect with these technologies:

  • Your browser type and operating system.
  • Web pages you view.
  • Links you click.
  • IP address.
  • Site you visited before coming to our site.
  • Phoenix Brands emails you open and/or forward
  • Phoenix Brands offers or links you connect to via emails.

Information we collect from other sources:
We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. The following are examples of information we may collect from other sources.

  • Name, postal address.
  • Age.
  • Income level.
  • Marital status and number of children.
  • Your interests such as hobbies and pets.
  • Consumer and market research data.
  • Purchase behavior.
  • Publicly observed data or activities, such as blogs, videos, Internet postings, user generated content, and in-store shopping behavior.

All of the information we collect about you may be combined to help us tailor our communications to you and to develop products and services that better meet your needs.

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How We Use This Information

To provide offers, products and services. We use the information we collect to provide the products and services you request, to tell you about other products and services offered by Phoenix Brands, and to manage our sites and services.

The following are ways we may use the information we collect about you:

  • Send samples, premiums, products and information.
  • Develop new products and services.
  • Enroll you in contests, programs, or offers you request.
  • To provide you with other services that we have offered to you
  • Create and manage your account.
  • Process payment for purchases or other services.
  • Protect against or identify possible fraudulent transactions.
  • Where permitted by law, provide you with customized, unsolicited offers and information about Phoenix Brands’ products and services through postal mail.
  • Develop and provide advertising tailored to your interests.
  • Analyze the use of our products, services, and sites.
  • Understand how you arrived at our site.
  • Determine the effectiveness of our advertising.
  • Enforce our Terms and Conditions and otherwise manage our business.

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Your Choices & Access to Your Information

Choices
We give you choices about how we communicate with you.

Digital / Electronic Communications (examples: email, mobile).
We only send you promotional mobile or email messages if you explicitly ask to receive these (you opt in).
You can stop receiving promotional mobile and email messages from a particular Phoenix Brands brand by following the instructions provided in any such message you receive from that brand.

Postal Mail
Where permitted by law, we may mail you unsolicited offers or product information that we believe is of interest to you.

You can stop receiving promotional postal mail from a particular Phoenix Brands brand or group. Promotional postal mail may contain opt out instructions, and you can stop receiving promotional postal mail from a particular Phoenix Brands brand by following those instructions.

You can also stop receiving promotional email or postal communication from a particular Phoenix Brands brand or group through this Privacy Policy.

PLEASE NOTE: If you choose to stop receiving promotional messages from us, we will honor your request. However, we will continue to send you service related communications and we may need to keep the information we have collected about you for record keeping, analysis or other reasons, to the extent permitted by law.

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Cookies, Web Beacons and other Technologies

Cookies. A cookie is a small file placed on your computer when you visit a site that can be understood by the site that issued the cookie. We use cookies to monitor how our sites are used and to help personalize your online experience. For example, when you supply us with personal information, we may store a unique code in a cookie on your computer. The next time you come back to the site from that computer, our servers use the cookie to recognize you. We can then use the information you provided combined with your activities on our sites to provide you advertising and offers of interest.
You can accept or decline cookies. Most browsers automatically accept cookies. If you prefer you can set yours to refuse cookies or to alert you when cookies are being sent. Refusal of cookies at our site may result in your inability to visit certain areas of our site or to receive personalized information when you visit the site.

Web Beacons. Web beacons are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also may include web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.

You can disable the ability of Web beacons to capture information in this manner by declining cookies as described above.
Other Technologies. Examples of other technologies we may use to provide better service to you follow:

  • Web Session Variables. Information that is passed from one web URL to another as you browse.
  • Browser plug-ins/add-ons. Additional web components that may need to be installed to enable certain web features on our sites. You have the option not to install these components.

Third-Party Advertising. We may allow third parties, including business partners and ad networks, to display advertising on our sites. Some of these companies may place a cookie on your computer to recognize your computer each time they send you an online advertisement. This enables them to understand where you, or others who are using your computer, saw their advertisement and deliver ads that they believe are of interest to you. We do not control these companies’ use of cookies.

How we use Cookies, Web Beacons and other Technologies. We use these technologies to provide you a richer and more personalized consumer experience. We do not store any of your personal information in cookies, web beacons or other technologies on your computer.

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Information Sharing

The success of our business depends on your trust, and we do not sell your personal information to marketers outside of Phoenix Brands. We share your personal information only as described below and within Phoenix Brands.

In general, we do not share personal information with marketers outside of Phoenix Brands unless we have clearly asked for and obtained your explicit consent.

Third-party service providers. We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your personal information with them. Please note that we provide our service providers with only the personal information they need to perform their services and we do not authorize these third-parties, including suppliers, to use it for any other purpose.

For example, we may rely on a service provider to:

  • Fulfill your product and service requests and answer your questions.
  • Host our sites and deliver our email and mobile messages.
  • Mail product samples, contact contest winners, manage payments or take other actions on our behalf.
  • Analyze data, sometimes combined with other sources, to send more targeted communications to you.
  • Conduct research and analyze data to improve our products, services and sites.

In addition, where permitted by law, we may also rely on a service provider to:

  • Combine personal information about you that Phoenix Brands has collected with personal information about you that our business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not have direct access to any information we share about you with the service provider, and only the service provider will be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or through this Privacy Policy as indicated above
  • Perform other services that we request.

We provide these companies with the personal information they need to provide these services on our behalf. We do not authorize these companies to use your personal information for any other purpose.

Other situations. We may disclose your personal information:

  • If a Phoenix Brands brand is sold or transferred to another company.
  • Where permitted by law, to protect and defend the rights and property of Phoenix Brands (including enforcing our Terms and Conditions).
  • And when required by law, and/or public authorities.
  • We do not sell personal information

Aggregated and non-personal information. We may share aggregated information that cannot identify you for general business analysis. For example, we may disclose the number of visitors to Phoenix Brands sites or services.

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User Generated Content

Our web sites may enable users to submit their own content for contests, blogs, videos, and other functions. Please remember that any information you disclose becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information in a submission. Phoenix Brands cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy and safety and is not responsible for the results of such postings.

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Information Security

We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration.

We limit access to personal information to those who have a business need. We keep personal information only for a reasonably needed amount of time.

When we provide your personal information to our third party service providers we require those companies to protect the information and to not use the information for any other purpose.

When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information.

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California Privacy Rights

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared your information.

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Children's Online Privacy

If you are under the age of 13 please do not provide Phoenix Brands with personal information of any kind whatsoever. If you know of anyone under the age of 13 who has provided us with personal information please contact us immediately and we will delete the information from our records.
We strongly believe that there is a need to provide added protection for children online. Parents and guardians are encouraged to spend time online with their children to participate in and monitor their online activity.

We do not intend to collect personal information from children under the age of 13 online. This web site is not intended for children under the age of 13 and this web site has not been designed in a manner that would attract children to use the site.
While Phoenix Brands does not knowingly or intentionally collect personal information from children under the age of 13 you should know that U.S. sites that collect information from children under the age of 13 are covered by a privacy statement that meets the requirements of the U.S. Children’s Online Privacy Protection Act.

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Contact Us

If you have questions or concerns regarding your privacy, please contact Phoenix Brands directly.

We can be reached at
Phoenix Brands LLC
One Landmark Square, 18th Floor
Stamford, CT 06901
Attn: PRIVACY POLICY

Or by e-mail at: privacypolicy@phoenixbrands.com.
Please put “Privacy Question” in the subject line.

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Changes to This Privacy Policy

We reserve the right to change or remove this Privacy Policy at any time. We will post changes to this Privacy Policy and update the effective date when this Privacy Policy is updated. We encourage you to visit this area frequently to stay informed of any changes.
Effective: July 1, 2009

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